A fresh approach to solving the challenges for today’s legacy resorts
“Engaging with Vacatia was a great decision - we've seen over a 100% increase in rentals, our owners are thrilled with our newly renovated rooms, increased value of their units and new flexible ways to vacation.”
Former Developer and Property Manager, Grand Shores West Resort
About Vacatia Partner Services
Vacatia Partner Services is dedicated to the success of legacy resorts and their vibrant owner communities. Our customer-centric products and technologies help resorts drive owner engagement, attract new members and finance property renovations.
We believe experience makes a difference. Our team of seasoned hospitality and timeshare professionals bring a new technologically advanced platform of subscriber-based travel products and vacation services that provide real solutions and increase revenues.
Partnering with HOAs and property managers to drive new guests, increase owner satisfaction and improve the economic health of your resort is our specialty. Our focus is on your success with no risk or upfront fees. Connect with us and see what a fresh approach really means.
What We Do
Our platform is designed with a simple goal – provide legacy resorts with solutions that are easy to use, risk free to implement and drive real results
Innovative Membership Products
Thrill owners with new flexible opportunities and monetize non-performing inventory
Resort Residence Rentals
Easily compete with the biggest resort companies with cutting edge revenue management and guaranteed results
Create your own real-time resale marketplace that gives your owners the respect they deserve
A revolutionary platform that allows associations to renovate with defaulted inventory as collateral
We partner with timeshare homeowner associations to ensure long-term vitality and care for the resort and owners
Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery, booking, and stay. We are continually enhancing our customer experience at every touchpoint, enabled by technology and fueled by passion. We partner with over 750 timeshare resorts to provide rental and owner-friendly resale services and serve over 25,000 timeshare owners through our resort management activities. Founded in 2013, Vacatia is a venture-backed company headquartered in the San Francisco Bay Area.
Our team is comprised of leading travel and vacation ownership executives, with decades of combined experience in timeshare/hotel operations and management, exchange companies, hotel and vacation rental distribution. We’ve spent time and have achieved great results at companies like RCI, Interval International, Hotwire, Kayak, Disney, Good Sam Club and Starwood.
Head of Growth, Vacatia Partner Services
Grant’s career spans over 30 years in the timeshare, outdoor recreation membership clubs and financial services industries. In 2008, Grant joined Fidelity National Financial as Executive Director of Chicago Title’s National Resort Division, where he was responsible for the corporate and strategic direction for national operations. Grant served as President of Membership Clubs at Affinity Group, which included Good Sam Club, Camp Coast to Coast and Camp Club USA. During his tenure, Grant led the effort to improve membership experiences by bringing a points-based, online, real-time reservation system to the private membership camping sector. Starting in 1991, Grant spent eleven years with RCI, ultimately serving as the company's Vice President of Global Business Marketing, where he rebranded the company’s business-to-business and global marketing efforts, drove organic growth with existing resort affiliates and was a key executive developing and negotiating key client relationships for RCI.
Head of Development, Vacatia Partner Services
Greg is a 20+ year travel industry executive with experience driving organizations, products and business development that intersect hospitality, vacation rental and technology. Previously Greg served as President of Quintess and Time and Place, a leading Destination and Vacation Rental Club, with operations in 50+ destinations across 11 countries. Greg spent over 10 years at RCI, where he was the Vice President of Global Product and Business Development, and instrumental in launching and executing on new business models including RCI’s loyalty platforms, alternative shared use real estate models and consulting on product development and implementation throughout the industry. Greg began his tenure at RCI with Resort Computer Corporation, where he designed and implemented technology solutions for leading timeshare industry developers and RCI affiliates globally.
CEO and Co-Founder of Vacatia, Inc.
Caroline co-founded Vacatia to bring innovation and new ideas to timeshares. As a seasoned technology and hospitality executive, Caroline already pioneered well-known travel programs that are now mainstays in the hospitality industry. She was a member of the founding team of Hotwire.com, where she led product and technology functions to develop one of the first online travel agencies in the world. She led CRM and revenue management for Starwood Hotels & Resorts Worldwide, launching a first-of-its-kind pricing and marketing platform to empower hotels with making impactful, data-driven decisions. At Sentient Jet, she delivered industry-leading customer service by cultivating deep client relationships combined with algorithmic analysis of each flight plan to forecast service issues before they occur. She was also a technology and strategy consultant at Accenture and Scient, advising both Fortune 500 and startup clients to adapt their business online. Caroline is a member of the Board of Directors of the American Resort Development Association (ARDA) and holds a degree in Nuclear Engineering from MIT.
Head of Products and Partnerships
Michelle’s experience in the travel and leisure industry spans over 25 years. During her 22-year career at Interval International, a Marriott Vacations Worldwide, Inc. company, she held various management roles inclusive of Sales, Business Development, Alliance Partnerships, Product Development & Implementation, Program Design and Reservation Services. Prior to Interval, she worked with GE Capital as a Financial Analyst promoting finance solutions to resorts in the vacation ownership industry. She is a frequent speaker at industry conferences, a registered resort professional and certified public accountant.
President of Vacatia, Inc.
Steve has proven executive experience in hospitality, real estate and product development. Steve was the Chief Marketing and Revenue Officer at Starwood Hotels & Resorts Worldwide, owner of Westin, Sheraton, St, Regis, W and other hotel brands. He created and led a wholly owned subsidiary, Starwood Technology and Revenue Systems (STARS), that centralized cutting-edge technology functions for all Starwood hotels. Subsequently, Steve was the Managing Director at Starwood Capital, where he oversaw asset management of their 800 owned hotel portfolio. As CEO of Sentient Jet, Steve pioneered a private aviation membership program and led the company from post-startup to sale as the largest non-fractional jet company in the United States. Steve also led VER, now PRG Gear, as its CEO during a period of rapid global expansion. Steve began his career at McKinsey and Company, where he left as a partner specializing in travel and transportation industries. Steve studied at Wharton School, University of Pennsylvania and received his MBA at Darden School, University of Virginia.
Chief Administrative Officer
Kristina has 20+ years in travel technology startups with expertise in sales, customer success, operations, strategy, and product. She spent ten years at Travelzoo, employee #4, building the business from the ground up, ultimately leading to an IPO. She later joined KAYAK at an early stage holding several leadership positions, including Senior Vice President of Global Sales, Account Management, and Operations helping lead to an IPO and later acquisition by Booking Holdings. She's also held key positions at Tripping International and Uplift prior to joining Vacatia.
Chief Financial Officer
Steve joined Vacatia in 2019 and is responsible for Vacatia's finance and corporate development functions. Prior to joining Vacatia, he spent more than 20 years in investment banking, most recently as Head of Americas M&A for Standard Chartered Bank, where he advised multinational clients on executing and financing strategic transactions. Steve started his career at Merrill Lynch & Co. in the Mergers & Acquisitions group. Steve earned his BA in Economics from Harvard University.
Vice President of Hospitality
Scott’s career spans over 30 years of hospitality experience, including 10 years in General Management and Executive leadership roles with Starwood Hotels and Resorts and 18 years with the Doubletree Hotel Corporation. Scott is a specialist in analyzing a property’s overall leadership and business performance, while implementing innovative revenue and flow through strategies, perfected during his years as a property level turnaround specialist. He is an organizational expert in assisting resort owners and management companies in enhancing the value of each of their assets.
We define ourselves by the success of our customers, and the company we keep. We are proud to count this group of top VC firms, industry titans and travel leaders as our partners in redefining the success of Legacy Resorts.
Leading technology venture capital firms and family offices, including Javelin Venture Partners, Bee Partners, Structure Capital, Passport Capital, and Caerus Investment Advisors
Travel-tech, hospitality and real-estate pioneers, including Erik Blachford (first CEO of Expedia), Spencer Rascoff (former CEO of Zillow), Greg Waldorf (Trulia director and former CEO of eHarmony), Thomas Byrne (former President of Loopnet), Paul English (co-founder of Kayak), Barry Sternlicht (founder of Starwood Hotels & Resorts and Starwood Capital) and Craig Hall (founder of Hall Group)
Timeshare pioneers, including Rip Gellein (founder of Vistana Resorts and former CEO of Starwood Vacation Ownership), Bob Miller (former COO of Marriott Vacation Club), Robert Spottswood (founding board member of Hyatt Vacation Ownership), and Henry Silverman (former CEO of Cendant, Wyndham Vacation Ownership, RCI and II)